| 1.
Do you guarantee the authenticity of each item? |
| We take every measure
possible to ensure that each piece of hand-signed memorabilia is
100% authentic. Every item comes with a Certificate of
Authenticity. All of our hand-signed memorabilia is guaranteed to
be 100% authentic or we will refund your money back. |
|
| 2.
Does each item come with a Certificate of Authenticity? |
| We take every measure
possible to ensure that each piece of hand-signed memorabilia is
100% authentic. Every item comes with a Certificate of
Authenticity. All of our hand-signed memorabilia is guaranteed to
be 100% authentic. |
|
|
| 3.
How do I order an item? |
| You can click "add to
basket" on any item. Once you are in your shopping cart, you
can review and update your order and follow the simple
instructions to check out and process your order. You can also
call our customer service department 1-780-872-5661 to order. |
|
| 4.
What are my payment options? |
| You can pay for your
orders online using MasterCard, Visa. You can call us at: 1-780-872-5661 if you prefer to call in your credit card
information. |
|
| 5.
Is it safe to use my credit card online? |
|
Yes! We utilize Thwarte Digital Certificate technology to
provide a secure Internet shopping experience.
We use Secure Sockets Layer standards from the moment you start
your order all the way through the shipping and billing process.
Our Secure Sockets Layer (SSL) encryption technology makes all
your information unreadable to a third party while it is in
transit from your computer to ours.
|
|
| 6.
How will my items be shipped? |
| We ship most of our items
via UPS or US Priority Mail, depending on the size of the item and
the location it is being shipped to. On some occasions, we may use
FedEx to ship oversized items. If you need overnight shipping, you
must call our customer service department at 1-780-872-5661. |
|
| 7.
How much do you charge for shipping? |
| All online orders are
shipped at Base Rate of $15.00. If you require
overnight shipment, you must call us at 1-780-872-5661. There will
be additional charges to your order for overnight shipments. |
|
| 8.
How long will it take to receive my order? |
| The length of time it takes to get to
you depends on the item and where it is being shipped. Usually
shipping takes from five to seven business days in the United States.
Framing may take a couple of extra days. |
|
| 9.
Shipping outside of United States and Canada? |
| We do not ship outside
United States and Canada. |
|
| 10.
What is your return policy? |
| All items purchased from Players
Autographs may be returned within
5 days from the
date of your order for a full refund excluding shipping charges to
and from (except custom orders for framing and
cases with engraving).
All items must be returned in their original condition with all
original packaging and paperwork, including the Certificate of
Authenticity for each item. Please call us at 1780-872-5661 or e-mail us at sales@holtbysignature.com
for a return authorization number (RA#). Your RA# must be included
with your return to insure that you receive the proper refund. |
|
| 11.
What is your exchange policy? |
| If you would like to
exchange your returned items for other merchandise available on
our web site, you may do so by calling our customer service
department at 1-780-872-5661 All terms of our return
policy above also apply to exchanges. |
|
| 12.
What if my shipment is received damaged? |
| Although we take special
care in packaging every item we ship, it may be possible to
receive an item that has been damaged during shipping. If this
happens, please call our customer service department at 1-780-872-5661 so we can arrange to have the damaged item picked
up. We will send you a replacement if available at no additional
charge. You can also receive a refund or exchange, including
shipping charges, if you prefer. |
|
| 13.
What is your privacy policy? |
|
Players Autographs
respects the privacy of our
customers. The information that we collect about you is for our
use only. It is used to process orders, keep you informed about
upcoming events and special offers, and to personalize your online
experience with us. We will never sell, rent, or loan any of your
personal information to any third party.
We utilize Thwarte Digital Certificate technology to provide a
secure Internet shopping experience.
We use Secure Sockets Layer standards from the moment you start
your order all the way through the shipping and billing process.
Our Secure Sockets Layer (SSL) encryption technology makes all
your information unreadable to a third party while it is in
transit from your computer to ours.
If you do not wish to be contacted about our upcoming events
and special offers, please e-mail us at sales@holtbysignature.com
and type "remove" in the subject field.
If you have any questions or comments about our Privacy Policy,
you may call us at 1-780-872-5661 or e-mail us at
sales@holtbysignature.com
|
|
| 14.
How do I contact you? |
|
If you have any questions or comments, please feel free to
contact us
any time.
|
|
| 15. Customs
and Duty? |
| Customs and
Duty Charges (If any) are the responsibility of the purchaser. |
